# Why did my orders not receive? There are several situations where your order may not be delivered: 1. **Insufficient payment:** During payment, users need to transfer the exact amount required for the challenge, excluding gas fees. For instance, if a user purchases a $99 challenge and incurs $3 in network fees when transferring funds from a third-party wallet, they should withdraw $102 ($102 - $3 = $99) to purchase the challenge. 2. **Incorrect token or network:** Bitfunded only accepts USDT on BEP20, ERC20, and TRC20 networks. Using other tokens or networks may result in loss of assets. 3. **Payment failure:** * For Stripe payments: Avoid closing or refreshing the page while making payment to prevent potential payment failures. * For crypto payments: Complete the payment within 30 minutes to ensure successful transaction. If all the above details are accurate, please provide the payment details or Transaction ID (TXID) to the support team at `support@bitfunded.com` for verification purposes. 4. **Affiliate Account**: If you are using an Affiliate account, you must register a new user account to purchase a challenge, as Affiliate accounts are currently not eligible for challenge purchases. Please refer to this [article](https://bitfunded.gitbook.io/support/common-questions/im-an-affliate-how-can-i-purchase-a-challenge) for more information. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://bitfunded.gitbook.io/support/common-questions/why-did-my-orders-not-receive.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.